Returns & Exchanges

We want you to be completely satisfied with your smart home setup, which is why we offer a 30-day money-back guarantee on all SwitchBot products. If you are not happy with your purchase, you can return your items in their original packaging for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the SwitchBot website or app within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare Your Package

  Securely pack the device in its original packaging, including all cables, manuals, and accessories to ensure eligibility for a full refund.

• 3.
  Ship the Item

  Affix the provided shipping label or your own trackable shipping method to the package and drop it off at the designated carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 7 to 10 business days.